Natural Design by Jocelyn

Shop Policies

Shipping:

Natural Design by Jocelyn ships to US and Canadian addresses.

Shipping is calculated and will show as you add items to your cart.

Orders totalling $150 or more, have Free Shipping!

With multiple product purchases, of varying product type, your purchased items may be shipped from different sources. This is due to the fact that my designs are printed on, sewn, produced, then shipped from my various manufacturing partners, depending on the specific product.

All products bought at Natural Design by Jocelyn are shipped from the USA for all US orders. For some Canadian orders, mostly clothing and beanie orders, purchases ship from within Canada to Canadian addresses.

At this time, I am unable to automatically calculate shipping for International orders. If you live outside North America, please contact me to make your purchase. By providing an email address to me, I am able to send a Paypal invoice to you for your purchase.

Please reach out to me if you have any questions at all.

Returns and Refunds:

Ideally, I hope that everyone is thrilled with everything they purchase from my shop and that all is perfect, and no need for a return occurs! However, I understand that things are not always perfect, and I care about my customers' happiness and satisfaction with their purchase. Therefore, I do accept Returns in most cases. The following policies will answer most of your questions.

Below outlines the steps for a return and refund:

Returns:

  • Please DON'T just return your item to the sender address on your package! CONTACT ME FIRST so that I may provide you with my business return address in Canada to send your return to.
  • Please CONTACT me within 7 days of the receipt of your item if you wish to return it.
  • You have 30 calendar days from the date you received your item to ship and return it. The post mark date on your return being within 30 days is sufficient, even if it arrives back to me after 30 days.
  • To be eligible for a return and refund, your item must arrive to me in unused condition, the same condition in which it was received. Your item must be returned with its original packaging including with it, the outside shipping packaging as well.

Shipping Back your Return:

  • You are responsible for paying the cost of shipping your return.
  • I am unable to refund buyer's return shipping cost.
  • Your return must be sent back by a tracked method.
  • I am unable to offer a refund for any returned items that I do not receive back.

Refunds:

  • Once I receive back your item, I will inspect it, notify you that it has been received, and notify you as to the status of your refund.
  • If your return is approved, I will initiate a refund through to your original method of payment.
  • You will receive the credit for your initial purchase price and initial shipping to charge, but not your return shipping fee, within a certain amount of days, depending on your card issuer's policies and length of time credits take to appear on their end.

Privacy Policy:

I respect the privacy of all my buyers and their provided personal information.

My vow to you is that I will only use your shipping and billing address, and contact information for:

  • communicating with you about your order
  • shipping your order
  • for any required legal purposes, like paying taxes

I do not make mailing lists, nor solicit my past buyers by email, nor do I share your address information except to input to have your order shipped to you.

Disclaimer: Some of the print houses and manufacturers that print my designs on and fulfil your purchased product order may insert physical paper marketing, branding and promotional material inside your package. They will however, never have access to your email address and only use your physical address to ship your purchase to you.

If you have any questions or concerns, please read my FAQs page or if you have further questions, please do not hesitate to CONTACT ME

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